If you’re looking for information about us or about this site, this is the right place. We’ll post the most Frequently Asked Questions on this page on a regular basis.

1. What are CEUs?
2. What is the VideoIQ University Portal?
3. Who is VideoIQ?
4. I have courses I’d like to add to videoiquniversity.com.
   How do I get started?
5. What if I forgot my account password?
6. How do I find my current CEU status?
7. How long do I have to take the course?
8. Can I retake a course I purchased?
9. How do I know which courses meet my CEU requirements?
10. How do I know my online credit card transaction is secure?
11. What are my payment options?
12. What proof do I have that I completed and passed a course?
    

CEU stands for Continuing Education Units, which is primarily a nationally recognized method for granting credit to individuals who seek further professional development. Many industries, including the security industry, require that members who hold certifications within that industry maintain those certification credentials by obtaining a certain number of continuing education units (CEUs) each year. CEUs ensure the student will stay up-to-date on the latest trends, techniques and technologies. One of the ways the industry stays current is by encouraging its members to obtain CEUs by taking classes that further their professional development.

2) What is the VideoIQ University Training Portal?

The VideoIQ University is a new online service that offers certificaton on the VideoIQ product lines including the iCVR solution.

3) Who is VideoIQ?

VideoIQ is the inventor of the world’s first and only intelligent surveillance cameras and encoders with built-in video recording. The VideoIQ iCVR combines automated event detection, a built-in DVR and integrated video management into a single solution – all driven by next-generation analytics.

4) I have courses I’d like to add to videoiquniversity.com. How do I get started?

We’ll be happy to help you get your courses online! Click here for more information or please contact us at (303) 252-8607 x108 or by email at training@videoiquniversity.com.

5) What if I forget my account password?

If you’ve forgotten your password, you can have the site email it to you. Click the Support link in the left navigation bar, and then click the link in the Forgotten Password topic. Enter your email address, click send, and then check your email. You should receive your password in an automated email within a few minutes. If you try this approach and are still having problems, contact Technical Support at (502) 254-1506.

6) How do I find my current CEU status?

You can find your current CEU status – the number of CEU’s you have per course, your test score, and your certificate status – by logging into the system and clicking the View My Transcript link. From the Transcript page, you’ll also be able to take the course, reprint a receipt or reprint your certificate.

7) How long do I have to take the course?

Courses have a three-month time limit on them from the date of purchase. After the 3 months have expired, you can no longer take the course. If you would like access to the same content again, you will need to repurchase.

8) Can I retake a course I purchased?

You can retake a course as many times as you’d like within the three-month timeframe. Please note that each time you take a course, your previous test score is reset and is irretrievable.

9) How do I know which courses meet my CEU requirements?

Currently all courses at VideoIQ meet the requirements for each of the accrediting agencies with which we have partnered. Therefore, any single course will count for continuing education with ASIS, CSI, NSCA, NBFAA and the National Training School, and NICET. AIA/CES..

10) How do I know my online credit card transaction is secure?

VideoIQ University uses 128-bit SSL encryption for its financial transactions. You can verify our security certificate by double-clicking on the lock-icon that appears in the lower-right of your browser when you’re purchasing a course. Double-clicking the lock icon will display the certificate which is issued by Starfield Secure Certification Authority.

11) What are my payment options?

VideoIQ University currently accepts VISA, MasterCard and American Express. If you’d like to pay by Purchase Order or some other method, please contact us. Personal checks will not be accepted for payment.

12) What proof do I have that I completed and passed a course?

At the end of each course, you’ll be given the chance to print your site-generated certificate. You can also come back and reprint that certificate from your Transcript page. That certificate is proof that you passed the course.